We have found 7 steps that will assure the homeowner to have a positive experience with contractor selection and allow the process to be less stressful. In the Illinois northwest Chicagoland suburb market, we find that many contractors are only interested in providing homeowners with the lowest quality products to assure you that you’re getting the lowest possible price. When the homeowner has a heightened level of knowledge for selecting a contractor, this exposes these low priced, underqualified companies. Although it can be tempting to go with the cheapest offer, home projects are investments and these low prices point to poor workmanship. At Krumwiede roofing we pride ourselves on educating the homemowner and creating a positive long lasting relationship, as well as the highest quality of work. Below are seven key questions to have prepared for before meeting and researching your next contractor:
1. What is the full name and address of the company?
Don’t be fooled by the fancy trucks and smooth talking contractors. Some of these contractors hide behind “a facade”, and operate out of their home. This is important because it shows their lack of professionality and that their work is sub-contracted out. This is an obvious red flag, as we know all homeowners want to work with a professional, truthful, James Hardie fiber cement or a CertainTeed Shingle Master Select contractor.
2. Does the company carry insurance and is the coverage adequate?
If the contractor doesn’t provide adequate or any insurance, the liability is now on the homeowner. For example, many contractors who can offer you the cheapest price are operating without insurance. This is very common in Barrington, Palatine, Schaumburg and Arlington Heights. Krumwiede provides our insurance on every single proposal given to homeowners and is also available on our website. All our workers are covered and we are proud to offer this security to each and every Krumwiede customer.
3. Is the company a licensed contractor?
In the state of Illinois, Roofing and Remodeling companies don’t need a license to assume their validity as a company. A roofing license is required, however, to pull any permits from municipal building departments. Many small companies use this to their advantage by hiring sub-contractors to pull the permits using their (the workers) license. Unforunately, this law is poorly enforced and should be a priority to the homeowner to be assured their next contractor is licensed. If you’re a roofing contractor, you AND your workers should both be licensed. Krumwiede Roofing & Exteriors does not sub-contract their work and have all in-house employees. On top of being licensed, our employees are trained and certified by each product manufacturer that requires training.
4. How long has the contractor been in business?
This is an obvious trait of a company, as their success and quality of work determine their longevity. In this business, 96% of contractors fail within the first 5 years. A professional contractor will gladly provide references and want you to speak with their past customers. It is so important to hire a well established contractor, to follow up and stand behind their work for years to come.
5. What is the Contractor’s track record for handling complaints?
Be forewarned that many quality contractors, in business for a long period of time, and with thousands of completed projects, such as Krumwiede, are exposed to disputes. The question is not if they have had disputes, but what was done about the dispute after it occured. Although many qualified contractors have experienced minor hiccups in Barrington, Hoffman Estates, Palatine, Schaumburg and Arlington Heights, it is not about ignoring these disputes but handling them with professionality and dilligence to upkeep their good standing with customers. Automatically reject any contractor who says they never had a complaint.
6. What is the company’s workmanship warranty?
The workmanship warranty is extrememly important when selecting a qualified contractor. Workmanship warranties provide peace of mind to the homewoner from any installation errors within a given period of time. Keep in mind that different trades follow different workmanship warranties. For example, commercial roofing has a 2 year warranty and residential can reach up to 25+ years. Warranties should be detailed and explained in writing before a sale is made. Automatically reject any contractor with an unbelievable warranty. The warranty is just a sales tool to that contractor and you don’t know what other “bill of goods” you have been sold.
7. Additional specific questions for projects:
Compliance with Local Ordinances, Product Selection, Manufacturer Warranty Specifications, Clean Up, Payment Term and Preliminary Inspection
Krumwiede Roofing & Exteriors is proud to service the Chicagoland area and Palatine, Schaumburg, Arlington Heights, Hoffman Estates and many other suburbs. We strive for our customers to have the best experience and assure they’re respected throughout the entire process! Call us today for your next gutter, siding, roofing, window or exterior job. (630) 595-8020